KIOSK BASICS This section of the course contains the following: Hardware Basics Software Basics Location Basics Presentation Basics This section is an overview section and is meant to introduce you to kiosk concepts. Details of the topics in this section will be covered in detail throughout the course.

HARDWARE BASICS A Bare-bones computer-based kiosks consist of: a multimedia PC a monitor some sort of pointing device - usually a touch screen Note that an enclosure is not necessarily a hardware requirement. In fact, every other hardware component may be determined and/or defined by the application. Example: Hotel Information Center. An elegant solution for a "Hotel Information Kiosk" may consist of nothing more that the presence of a touch screen monitor at the hotel registration counter (!) It takes up a minimum of space yet gets massive exposure. Security is not an issue as someone is at the registration counter full time. Imagine the savings on enclosures if you had 100 of these installed (!) SOFTWARE BASICS Most every kiosk has a basic software algorithm: Attract Sequence... Welcome to the Kiosk {optional} Action Sequence... Attract Sequence... Example: Teller Machines. The Attract Sequence in this case is the simple necessity for cash, although I have seen some of the newer ones display advertisements. When you swipe your card, you are presented with a "welcome" and menu options. The menu options comprise the Action Sequence. When your transaction is complete, it’s back to the Attract Seqeunce. Example: Pay-at-the-Pump Gas You know the drill... ENCLOSURE LOCATION BASICS A huge rule of a successful kiosk application is the Real Estate "Big 3": location location location Note that this doesn’t necessarily mean that it has to be in the fore-front - your successful location will depend on your application. Example: Trade Show Info-Kiosk. Perhaps your kiosk application was designed specifically to handle "overflow" scenarios when your booth staff is overwhelmed and there is no one available. In this instance, placing your kiosk "in the background" is preferable to "the foreground". Example: Wine Selection Kiosk. You want people to trip over it as soon as they enter the store. PRESENTATION BASICS A majority of kiosks are One-to-One. Unlike radio or television (which are One-to-Gozillion), successful kiosk applications should embrace the "Get In / Get Out" theory. Example: Real Estate Kiosks. In my opinion, Real Estate kiosks are the worst "Get In / Get Out" application around. You should understand why.